NYU Medical Center Patient Services Associate - Patient Access (Part Time) in New York, New York

Patient Services Associate - Patient Access (Part Time)

Tracking Code

1050123_RR00026085

Job Description

NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. Learn more aboutNYU Langone Hospital - Brooklyn.

Position Summary:We have an exciting opportunity to join our team as a Patient Services Associate.In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records.

Job Responsibilities:

  • Completes tasks within scheduled work time

  • Accepts direction from Supervisor willingly

  • Maintains computer skills

  • Cooperates in working with co-workers, other medical center staff, and outside agencies

  • Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail as required

  • Maintains productivity and quality statistics as required

  • Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions Charity Care Policies and Procedures

  • Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department

  • Is willing to extend beyond basic duties in critical situations

  • Assesses patients ability to communicate in English and assists in the provision of an interpreter, as needed

  • Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed

  • Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)

  • Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collection

  • Obtains appropriate documentation on a timely basis to support application

  • Prints and manages work lists, patient letters and Medicaid Correspondence

  • Accurately prepares application for submission

  • Use insurance management functions to update account and prepare claim for billing

  • Processes and submits application on a timely basis

  • Usage of Medicaid Scanning Equipment

  • Enters and updates insurance and patient information timely and accurately into all computer systems

  • Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.

  • Ability to add insurance accurately

  • Screens patients to determine eligibility for Medicaid and refers accounts accordingly

  • Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis

  • Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.

  • Reviews and completes MSPs as required

  • Prepares admission folders, pulls discharge folders and files accounts daily

  • Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.

  • Ability to accurately change names, change patient types and transfer patients

  • Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.

  • Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area

  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly

  • Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account

  • Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system

  • Tracks patients in the ED

  • Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner

  • Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures

  • Answers phones in a timely manner, refers calls and pages appropriate parties.

  • Works cooperatively with Emergency Department and medical center staff

  • Answers questions and provides information regarding the medical centers policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter

  • Scheduling of FHC appointments for Emergency Department discharged patientsPneumatic Tube use for Lab specimen transmission

  • When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgment of receipt of notice.

  • Process registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required

  • Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.

  • Ability to accurately change names, change patient types and transfer patients

  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly

  • Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area

  • Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis

  • Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis

  • Answers questions and provides information regarding the medical centers policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information

  • Interprets hospital regulations to patients

  • Makes decisions to facilitate departmental workflow in presence or absence of supervisor

  • When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice

  • Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner

  • Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner

  • Prepares admission folders, print reports, census and schedules

  • Usage of electronic bed board

  • Electronic Death Certificate transmission

Minimum Qualifications:To qualify you must have a High School Diploma or equivalent required.Prior experience dealing with public and office procedures.Must be articulate with good communication skills.Prior experience registering patients, making appointments, insurance verifications.Must have prior billing experienceMust type 20+ WPM.Must be computer literate.Must have good phone etiquetteStrong customer service and communication skills.Proficient in Excel, Word, Power Point and Outlook.

Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.If you wish to view NYU Langone Hospital- Brooklyn's EEO policies, pleaseclick here. Pleaseclick hereto view the Federal "EEO is the law" poster or visithttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmfor more information. To view the Pay Transparency Notice, pleaseclick here.

Company Location

NYU Langone Hospitals- Brooklyn

Company Location Description

LMCBU

Department

FIN-Patient Access

(L17917)

Position Type

Part-Time

Shift

12:00 AM to 08:00 AM