EY Mailroom Services Manager in New York, New York

Mailroom Services Manager

Core Business Services

Requisition # NEW00K11

Post Date 6 days ago

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

As Distribution Services Manager, you'll coordinate the distribution of all mail services within our EY office, including auxiliary mail. You'll process internal and external mail distributions, special packages and deliveries, to provide a consistent, high-quality service.You will manage EY's knowledge, processes and capital resources, including space and equipment. You'll lead and develop individuals and teams using appropriate people management processes and tools. These will include staffing, training, supervising, coaching, and performance management. You'll also be expected to handle customer service challenges and maintain strong customer relationships.

Key Responsibilities:

  • Oversee and coordinate the work of the staff providing mailroom operations and distribution, including auxiliary mail functions (e.g., interoffice mail, certified mail, messenger receipt and deliveries, etc)

  • Use technology to create efficiencies and process improvements resulting in better customer experiences within the mailroom

  • Manage vendor relationships and contracts, building business partnerships and ensuring contractual obligations are met

  • Monitor and evaluate the performance of Distribution Services staff. Help identify opportunities for staff development and cross-training

  • Coordinate and help with budget planning, and operate within the approved budget

  • Create and manage business relationships with key users of the mailroom, understanding their business needs

  • Develop an understanding of the key business and financial drivers that determine EY's success

  • Exercise influence at many levels of the firm

  • Operate within EY's standards, and confirm compliance with firm processes and vendor contracts

To qualify, candidates must have:

  • 1-3 years of experience in work routines and procedures for mailroom operations and distribution

  • Exceptional customer service skills

  • Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels

  • Dependability, with excellent organizational skills, business maturity, enthusiasm and a positive attitude

  • Sound business judgment and initiative

  • Ability to handle administrative details and day-to-day issues independently, assuming responsibility without direct supervision

  • Working knowledge of Microsoft Office programs

  • Attention to detail, with good organizational skills

  • Ability to manage multiple tasks in a fast-paced environment

  • Skilled in managing workloads and counseling staff members