CyberCoders Outsourced Resources Manager - Offshore in New York City, New York
Outsourced Resources Manager - Offshore Outsourced Resources Manager - Offshore - Skills Required - Management, Outsourcing, SalesForce, KPIs, Analytics
If you are an analytically focused Manager with history of running offshore resources, please read on!
Top Reasons to Work with Us
Our employees are our greatest strength. We are dedicated to our peoples success and growth within the company
We help people! Our services allows people to navigate through issues and come out better on the other side
Our work culture is based on a Team mentality which recognizes and rewards our people
What You Will Be Doing
Define and monitor KPIs and other performances goals of outsourced resources
Identify potential issues and determining/implementing corrective actions
Track record with a call center environment inclusive of training, tools, and processes
Monitor the budget and partner with business unit leads to build forecast
What You Need for this Position
History of managing outsourced resources, monitoring performance and providing insight into areas of improvement
Previous CRM systems experience preferred. Salesforce experience is a PLUS
Analytical thinking and problem solving skills
We are interviewing so APPLY TODAY!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Outsourced Resources Manager - Offshore NY-New York City ML-1455258