CyberCoders Outsourced Resources Manager - Offshore in New York City, New York

Outsourced Resources Manager - Offshore Outsourced Resources Manager - Offshore - Skills Required - Management, Outsourcing, SalesForce, KPIs, Analytics

If you are an analytically focused Manager with history of running offshore resources, please read on!

Top Reasons to Work with Us

  • Our employees are our greatest strength. We are dedicated to our peoples success and growth within the company

  • We help people! Our services allows people to navigate through issues and come out better on the other side

  • Our work culture is based on a Team mentality which recognizes and rewards our people

What You Will Be Doing

  • Define and monitor KPIs and other performances goals of outsourced resources

  • Identify potential issues and determining/implementing corrective actions

  • Track record with a call center environment inclusive of training, tools, and processes

  • Monitor the budget and partner with business unit leads to build forecast

What You Need for this Position

  • History of managing outsourced resources, monitoring performance and providing insight into areas of improvement

  • Previous CRM systems experience preferred. Salesforce experience is a PLUS

  • Analytical thinking and problem solving skills

  • Management experience

We are interviewing so APPLY TODAY!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Outsourced Resources Manager - Offshore NY-New York City ML-1455258