Services for the UnderServed, Inc (SUS) Wellness Coach in New York, New York

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island. SUS believes every New Yorker has the right to lead a life of purpose.

For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.

Position Summary:

The goal of ACT services is to assist individuals to achieve their personally meaningful goals and life roles. The Wellness Specialist provides services and consultation as a member of a mobile multi-disciplanary treatment team. This role requires travel to visit clients in their homes and other settings (80% fieldwork).

Position Summary:

  • The Wellness Specialist develops wellness interventions, activities and groups, drawing from the Wellness Self-Management (WSM) curriculum and other resources; Educates participants about self-help techniques, processes and community options; Teach coping strategies based on personal experience;

  • Assist participants with acquiring symptom management skills; Assist in identifying and clarifying rehabilitation and recovery goals; Assist in the development of community support systems and networks; Consistently practices according to the principles of recovery-oriented and trauma-informed service delivery.

  • Comprehensive ACT service activities include: Assessing and providing services to participants to address health and wellness, housing, income support, education, vocational training, employment and social supports; Complete initial comprehensive recovery-oriented service plan and 6-month plan review incorporating participant and relevant others’ feedback;

  • Provide ACT treatment services including: service planning and coordination; problem solving; support with obtaining housing; developing social connections; strengthening family and other relationships; developing independent living skills and obtaining necessary resources; accessing and accessing education and training; employment supports (job search, placement and support); entitlement and financial management; empowerment and self-help; wellness self-management with a focus on the development of coping skills; support with medications; and weekly groups;

  • Use motivational interviewing, recovery and trauma-informed approaches when delivering services; Complete crisis intervention and relapse prevention plans; Collaborative with participants, families and natural supports, shelter and community partners to promote attainment of treatment and recovery goals;

  • Coordinate discharge in collaboration with inpatient and ER staff when participants have involvement; Complete thorough, timely and accurate documentation and adequate authorization records consistent with billing, regulatory, policy and contractual requirements;

  • Complete expected minimum monthly treatment contacts of which 80% occur in the community; Provide 24-hour crisis intervention on-call services on rotating basis.

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

  • Master's degree in human services or related field required

  • Driver's License valid in New York State

  • Must have two of more years experience working with dually diagnosed individuals including the delivery of integrated services


External Company Name: Services For The Underserved, Inc.

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