New York Times User Insight & Strategy Lead in New York, New York

Job Description

The New York Times is seeking an experienced user experience researcher & strategist to support new product initiatives. This role reports to the Audience Insights Managing Director at The New York Times. This is a full-time position based in the New York Times office in midtown Manhattan.

Responsibilities :

  • Bring users & readers closer to everything that The New York Times does

  • Inform product & design decisions throughout the product lifecycle (from discovery through multivariate testing and live feedback-gathering); connect user insights to specific business decisions & outcomes

  • Lead research projects using ethnographic and interview-based methods (such as in-context observations, participatory design, group interviews, and usability tests); also use mediated research methods including surveys and online intercepts, user-initiated feedback tools, diary studies

  • Collaborate with product directors, designers, editorial staff, engineering, and other members of the New York Times product and editorial teams as well as web and customer analytics, custom and syndicated research and A/B testing teams to provide a holistic view of our users to deliver actionable insights and recommendations

  • Distinguish valuable insights from general research findings, persuasively and clearly present them in written communication and oral presentations

  • Manage projects to meet objectives and deliver on time and on budget

  • Innovate by identifying, evaluating and implementing new insight-gathering methodologies and technologies

Requirements :

  • At least 5 years of experience leading UX research efforts in a product development organization or human-centered design consultancy

  • Demonstrated expertise with a wide range of research methods including usability testing, ethnographies, and survey design

  • BS/BA, Master’s or PhD in Human-Computer Interaction, Anthropology, Psychology, Sociology or related field

  • Knowledge of Web analytics and A/B testing

  • Excellent written and verbal communication skills, including the ability to tell stories with data

  • Strong interpersonal skills and ability to collaborate effectively with colleagues across the organization including senior management

  • Curiosity and passion for understanding competitive and technological challenges of the media industry

  • Ability to work autonomously and effectively in a matrixed organization

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The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Help shape the future of The New York Times

This is an important moment to work at The Times. Across the organization, we're taking advantage of the changing media landscape to pioneer a new era of journalism. With high-quality, original reporting at our core, we’re thinking more creatively about our reader relationships and how to deliver new and relevant offerings and experiences. We’re telling stories differently and playing with emerging formats like 360 video and VR. And we’re building a diverse and collaborative culture that can keep up with the rigors of the modern-day news cycle.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.