Flushing Bank Universal Banker- Queens/Long Island in New York, New York
The Universal Banker is responsible for providing an exceptional in-branch customer experience by handling every customer need from sales to service. Utilizing a needs based selling approach, the Universal Banker will provide solutions based on customer needs and how they like to conduct their banking. Ensure the customer feels welcome and provide them with a one stop experience in processing transactions and fulfilling their service needs.
Proactively engage with customers as they enter the branch to welcome them and determine what bought them in and the best way to serve them. Establish new banking relationships with customers insuring they are offered all the products and services that are appropriate given their financial needs. Maintain contact with all your customers through our contact management system to insure we are meeting their expectations and cross selling additional products when necessary. Retain and deepen existing customer relationships. Process transactions and provide account servicing for customers in accordance with established procedures and performance standards. Encourage customers to use ATMs and on line banking to enhance their service experience. Achieve all team and individual sales and service goals.
Requirements: Bachelor’s degree in Business, Finance, Economics or related field or comparable education and/or experience. At a minimum 2 years in a financial institution or retail business in a selling environment. Financial experience to offer product recommendations that will help a customer with their immediate financial needs and provide guidance to achieve their long term financial goals. Great team player with strong communications skills.
EOE M/F/Veteran/Disabled Job Title:Universal Banker- Queens/Long Island