MediaMath Training & Operations Manager in New York, New York
MediaMath is a global technology company that's leading the movement to revolutionize traditional marketing and empowering marketers to unleash the power of goal-based marketing at scale, transparently across the enterprise. Our platform - TerminalOne Marketing Operating System - handles billions of transactions every hour and hundreds of millions of internet users every day, which means every solution must be built to scale. Our breakthroughs create new marketplaces and solve long-standing problems in an industry that is constantly evolving. Our engineers are building the leading technology platform to power the new digital marketing ecosystem, and we are looking for driven, curious innovators to join our team.
As a global training company, NMI takes on the challenges of identifying industry trends and creating training materials which can be used to quickly and effectively create topic mastery among our clients.
Education Services is a powerful part of what makes NMI (New Marketing Institute) unique and our training strategies focus on developing impactful instruction that not only focuses on providing learners with a profound understanding of the tools and landscapes on which modern digital media, data management and programmatic media buying and selling take place.
A Training Operations Manager will:
Report directly to the Senior Manager of Professional Services and Strategy Operations, you will be expected to manage the logistical and administrative work to ensure all instructor-led and webinar trainings run smoothly and successfully and assist in funneling new client requests. You will also be expected to assist with project management tasks related to service strategy and operations, corporate technical solutions and collaboration tools.
As a centralized resource, you will be interacting with multiple departments and divisions within MediaMath, while maintaining a level of customer service that is professional, responsive, and efficient. You will also be asked to assist in other project based tasks related to the coordination of enterprise projects and communications affecting all clients and internal stakeholders.
Schedule and coordinate training events globally, manage the technical training calendar, book rooms for clients, manage course descriptions and sessions in the Learning Management System
Handle incoming communications to the training inbox and provide first class user support, frontline troubleshooting, and escalate when needed
Prepare and coordinate meeting resources and background materials
Manage participant rosters, analyze course evaluations, produce metrics reports based on multiple data sources
Receive and analyze new client requests and maintain team projects, status, and deadlines
Prepare and edit correspondence, communications, and other documents using Keynote and other tools for various audiences
Assist and support the team in multiple functions across all operational needs
Perform other duties as assigned
This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.
Bachelor’s degree (BA/BS) or related work experience
Excellent written, verbal, and interpersonal communication skills
Detail-oriented planning, organization and time management skills with ability to evaluate work product for quality and accuracy
3-5 years’ experience in a project management or team coordination role in a corporate environment
Ability to handle multiple tasks and appropriately prioritize in a fast paced, ambiguous environment
Demonstrated professionalism and ability to effectively communicate with all levels of the organization, including editorial, business and technical teams
Superior knowledge in Microsoft Office products including Word, Excel, and PowerPoint
Experience working with virtual meeting and training platforms such as WebEx, Adobe Connect, Skype, etc.
Experience with Learning Management Systems (LMS), Content Management Systems (CMS), Customer Relationship Management Systems (CRM) Collaboration Tools a plus
How do we reward our outstanding Mathletes? We start with company equity, comprehensive medical, dental, vision, short term and long term disability and life insurance, open paid time off, free on-site chair massages and our 401(k) and 401(k) matching. We then serve-up flexible spending accounts, bagel Fridays, free snacks and sodas, and the latest and greatest technology you need to do your job (including cellphone bill allowance). And the cherry on top? Regular happy hours and events; including Potlucks, Trivia Nights, and pick-up basketball, to name a few.
MediaMath employees can expect to work in an environment governed by Math Values: Obsess About Outcomes; Innovate to Scale; Win/Win Wins; Make Decisions, Take Responsibility.
External Company URL: www.mediamath.com