Microsoft Corporation Technical Account Manager in New York, New York
Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with the assistance of our service delivery partners. We earn customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft, and driving customer-centric product improvement. Microsoft Premier Support helps customers proactively address risks, minimize downtime, and streamline operations to improve efficiency and accelerate business growth by providing customizable solutions complete with enhancements and add-on services. The Premier Technical Account Manager (TAM) acts as a business advisor to Microsoft’s Premier Support customers, providing Premier Services aligned to the customer’s priorities to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality, and satisfaction of the customer’s services relationship.
This position requires frequent travel to customer locations in New York City and NYS; residing in a geography within car/rail commute distance to these locations is required. U.S. citizenship is required; relocation assistance is not available for this role.
A successful TAM consistently exhibits the following attributes:
CUSTOMER - Creates a strategic relationship with key stakeholders within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals. The TAM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value in helping our customers meet their business goals. The TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable IT to make the business better.
BUSINESS -The TAM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
DELIVERY - The TAM must be proficient in understanding the Premier Services portfolio and be able to articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their IT priorities and develop a long-term strategy for service delivery that aligns to their business objectives. The TAM must be literate and conversant on Microsoft technology, methods, and procedures for its application. The TAM is responsible for excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Azure Consumption; Office 365 Active Usage, Windows 10 Enterprise Deployments, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
LEADERSHIP - This role requires strong communication skills and imaginative, bold thinking in all situations. The TAM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The TAM must display executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.
• 5+ years of experience in an Enterprise support environment
• 2+ years of experience in two or more of the following: enterprise resource planning facilitating digital transformation discussions and strategy, database systems, messaging, management and operations, and/or security. Products may include, but are not limited to: Windows Server, Win10, Active Directory, Windows Azure, Office 365; SharePoint Server, SQL Server, Exchange Server, and Dynamics.
• Microsoft certifications
• ITIL Foundation Certificate
• Project Management Professional (PMI PMP) or equivalent project management experience and certifications
-State and Local Government industry support experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org. Consulting services