Common Ground Street to Home Manhattan - Team Leader in New York, New York

Job Description:

The Team Leader (TL) works with street homeless individuals in Manhattan, as well as those engaged in the Grand Central Partnership catchment area. TL will supervise a team of up to 8 Housing Advocates including weekly supervision, team meetings, performance planning, and scheduling. The TL will conduct street outreach, engaging individuals to determine homelessness history, services needed and appropriate placement options. The TL will be responsible for gaining a holistic understanding of the homeless population in their respective catchment area/program and will work in collaboration with the Program Director, Assistant Program Director, second Team Leader, and other relevant parties to implement appropriate housing and service solutions.

The TL will be expected to provide clinical, case management, and operational guidance to his/her supervisees, help coordinate outreach activities and operations, and will be responsible for ensuring that all required reporting, paperwork, procedures and protocols are followed. When applicable, the TL will be trained in performing 9.58 removals and will be expected to clinically evaluate situations and determine when a removal is necessary. The TL will spend extensive time conducting field work. The incumbent will respond to community concerns, oversee Code Red/Blue alerts, help to identify new hotspots/encampments and work to eradicate existing hotspots/encampments, liaison with partner agencies (MOC & GCP), collaborate with fellow program supervisory staff, and complete necessary reports and documentation.


  • Provide clinical direction, leadership and direct supervision of up to 6 Housing Advocates

  • Collaborate with program supervisory staff to meet program goals

  • Conduct outreach, engaging and assessing homeless adults

  • Assess and evaluate client safety, involuntary removals, and other clinical interventions

  • Respond to community concerns, including 311 calls, inquiries routed through GCP, and encampment engagement

  • Provide leadership during Code Blue/Red Alerts

  • Coordinate delivery of care with other agencies

  • Ensures completion of required documentation, including reports and data entry

  • Performs other related duties as assigned


  • Preferred 5 years working with homeless or disabled populations and supervisory experience

  • Excellent assessment skills, creative, person centered problem solving, ability to delegate and motivate. Should possess excellent organizational and time management skills. Ability to communicate and work with diverse populations. Detail oriented and can manage team tasks, excellent verbal and written communication

  • Bachelor’s degree or equivalent, LMSW preferred

  • Microsoft Office and Outlook required. Excel, PowerPoint and Access preferred

  • Bi/Multi-lingual preferred


Job Title: Street to Home Manhattan - Team Leader

Job Type: Full-Time

Location: New York, NY

Post Date: 06/19/2017