Microsoft Corporation Sr Business Mgr in New York, New York
Come join the new Enterprise Services World Wide Cross Delivery Domain (CDD) team! Microsoft Services, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft - with over 21,500 employees worldwide - the diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages. Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.
This World Wide organization helps deliver customer success by bringing together specialized skills cross domain, in partnership with Account-aligned Delivery in the Areas and the other five Domains - Business Productivity, Secure Infrastructure, Business Applications (formerly Dynamics), Applications (formerly Modern Applications), Data and AI (formerly Data Insights). These specialized teams within this sixth delivery Domain consist of: Cross Domain Solutions Architects; Industry Architects; Global PMO; Adoption and Change Management (ACM); UX; Test; Remote Delivery Center (RDC); ITSM; Enhanced Support Solutions Delivery (Premier Maintained Applications, Premier Managed Applications, Premier Mission Critical)
This Chief of Staff role reports directly to the Services WW Cross Domain Delivery Lead and is responsible for the Rhythm of the business, organizational planning, business reviews, owns the team financials, budget planning, and aligns sales & delivery forecasting within the team and plays a key role in communications and WHI initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business satisfaction and a healthy scorecard.
This position requires cross-group coordination and the ability to manage high impact work on short deadlines. This individual serves as trusted advisor to the WW Cross Domain Delivery Leader and her senior leadership team, setting the standard for integrated planning, delivery and operational execution. You will facilitate a team of functional experts to coordinate Executive Communications, Business Management, and Delivery Scorecard Metrics and KPIs .
Priorities include but are not limited to:
Strategic Planning & Financial Execution: Orchestrate the process of creating strategy with the WW Leadership Team. Organize and drive strategy, business and financial planning, organizational priorities, related team activities and related internal communications (e.g. MYR, Business/Strategy reviews, LT/BM meetings. FY budget planning and forecast execution). Track progress against org priorities, decisions, and action plans. Organization Business Results & ROB: Orchestrate process for collaboration and driving efficiencies to achieve business results. Create and execute the Leadership Team and Organizational ROB - driving decision making, continual awareness of critical issues and business results in partnership with Delivery Leaders both Account and Domain aligned, Services Offerings & Operations/Go-To-Market, Finance, HR - through a well-organized and productive series of meetings and reviews.
Stakeholder Relationships: Orchestrate approach and process for strategically managing LT key stakeholder relationships. Help identify org stakeholders and enable LT to manage relationships.
Leader Support: Develop and execute the WW Field and Internal engagement plan - developing a rhythm of internal org/field/customer visits and calls, preparing clear agendas and briefing materials and ensuring that follow-up actions are documented, completed and results recorded. Collect background information, intelligence, supporting data, package them and present to leader to maximize his/her impact at internal/external engagements.
Executive Communications - working with virtual team, prepare and drive executive communications (including emails, PPTs) for CDD Leader and define timing of executive communications vs practice-level communications.
Change Management - Manage and lead the change management efforts within CDD. People - partner with HR, Finance and leaders who lead People Initiatives, including readiness for all key communities, ensuring employees are clear on their role in our transformation and have the capabilities needed to make it real.
Community: Lead community forum for Business across all CDD.
Independent strategic thinker about business issues and organizational strategy
Creative thinker who can see the big picture and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity while driving persistently towards success
Strong executive presence and demonstrated ability to build, extend and maintain relationships at all levels from individual contributors to executive level leaders Superior judgment, team building, budgeting, presentation skills, and the ability to work under continual deadline pressure
Passion for our customers, technology and people.
Strong oral and written communication, organizational, and interpersonal skills
Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment
Demonstrated excellent analytical, problem resolution and decision-making skills
Strong program and project management and negotiation skills while working within established business priorities and constraints
Demonstrated capability in managing large, global, complex projects
Ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives
Extremely organized and process focused. Ability to clearly prioritize and effectively manage multiple tasks and projects in parallel and effectively achieve results through a largely indirect group of internal MS partners
Strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills, proven project management skills and a motivated self-starter
Experience in change management - including culture change, business process optimization and organization design are key.
Strong people management skills, and ability to achieve impact through influence
Manages confidentiality without exception; demonstrates outstanding judgment
Strong cross-group collaboration skills and ability to have impact through influence
Strong knowledge of how Microsoft does business in the field and with partners
Ability to navigate across Microsoft through influence and collaboration to get things done.
Deep knowledge of the Microsoft field organization and Services is a plus
7+ years of business experience in the technology industry
Bachelor Degree or advanced technology degree with business management experience desired
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
Business programs & operations