Mphasis Corporation Splz Associate Infra Engg(7687119) in New York, New York
Location :Puerto Rico
Own the user issue to resolution
Provide production support including accurate problem identification, ticket documentation and user/vendor dialogue.
Liaise with IT Service Desk personnel and with other support teams as required
Provid IMAC support to users.
PC / Workstation builds
Network Cabling and related activities
Incident Management - updating support calls in ServiceNow for tracking & reporting purposes
Hardware - deployment/decommission/disposal
Undergo Knowledge upgrade sessions and meet learning targets set.
Fulfilment of end user service requests & technology procurement.
Conducting of daily checks
Raise early warnings if there is a possibility of SLA miss.
Fulfilment of end user requests Delivery of initiatives (local projects)
Awareness of all major technology activities that impact the location(s)
Ensures adherence to any legally binding requirements from BNP Paribas(if any)
Participating in internal operations meetings.
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf