QBE The Americas Senior Business Analyst in New York, New York

Manage essential process documentation and project implementation of functional and technical solutions by collaborating with business partners to gather business requirements, provide expertise and guidance and help execute plans to enhance business capability, achieve results and support organizational growth

Primary Responsibilities:

  • Develop implementation and improvement plans by eliciting complex business requirements from key stakeholders through multiple processes to identify business needs, evaluate requirements and desired outcomes, analyze gap between current and future state and recommend solutions
  • Translate business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions
  • Assess, document and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement
  • Build relationships with developers and subject matter experts by regularly communicating to establish the technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements
  • Influence the adoption of continuous improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company
  • Support end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions
  • Identify training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required
  • Identify and eliminate risks to complex change implementation by planning user acceptance testing, clarifying and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating issues and soliciting feedback to support accurate testing and alignment with desired outcomes
  • Serve as business analyst expert by guiding and mentoring lower-level analysts as required and collaborating with management to ensure team alignment with key stakeholder objective.
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Experience / Knowledge / Skills / Ability:

  • 4 years relevant Business Analyst, Project management and improvement experience
  • Bachelor's Degree or equivalent combination of education and work experience
  • Working knowledge of needs analysis best practices and procedures
  • Working knowledge of requirements management methodology
  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
  • Working knowledge of relevant systems and system capabilities for business needs
  • Current knowledge of tools and technologies relevant to the line of work
  • Working knowledge of project management principles and methodology
  • Principles and concepts related to the insurance industry
  • Understand the principles underlying the relationship among facts and apply this understanding when solving problems
  • Identify and articulate improvement opportunities and translate them into tangible business deliverables
  • Foresee potential obstacles and challenges, identifying root cause and recommending plans to address
  • Assist with defining a project's scope
  • Effectively present thoughts to influence and persuade organizational leaders and key stakeholders to adopt innovative recommendations
  • Utilize advanced written and oral communication skills to inform key stakeholders
  • Manage large scale and complex projects; facilitate project planning meetings with key stakeholders;
  • Develop and monitor strategic plans for resource acquisition; maintain accountability status for project execution
  • Navigate organizational structure by networking and building relationships among multiple business units
  • Share knowledge and educate others
  • Understand the needs and goals of a customer and actively look for ways to meet them
  • Manage expenditures to a budget

Work Environment:

Travel frequency

  • Infrequent (approximately 1-4 trips annually)

Physical demands

General office jobs

  • Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Equal Employment Opportunity

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.