SRA International, Inc., A CSRA Company Provider Outreach Trainer eMedNY NY Medicaid in New York, New York

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


No Suitability Required

Job Family:

Customer Support

Job Description:

CSRA is a leader in management and information technology consulting, system integration etc.

We are seeking an individual to join our Provider Services Team for the NYS eMedNY project in our New York City office.


Responsibilities include:

  • Functional knowledge of the eMedNY system, eMedNY claim processing/billing requirements and applicable software

  • Provide training of the eMedNY billing requirements and software to NY Medicaid Providers

  • Develop training materials

  • Provide support to providers in face-to-face encounters, phone consultations, group training, seminars and webinars

  • Present at various provider associations meetings

  • Testimony for Medicaid fraud legal proceedings

  • Perform other duties as necessary including help with administrative support of the office.

Represents company to external and/or internal customers, answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.

BA or equivalent plus 3 years related experience, or MA plus1 year related experience


BA/BS degree in Health Care Management, Business Administration, or extensive health care background in Health Care billing/claim processing experience.

The following areas of HealthCare knowledge are highly desirable for this positon:

  • HIPAA transactions for claim processing, 837 I, P and D

  • Knowledge of Medical, Institutional and or Dental claims processing

  • Strong communication (oral & written), interpersonal, organization skills

  • Strong work ethics and flexibility. Ability to learn quickly.

  • Ability to work independently or as a part of a group.

  • Experience in provider support - related to claim processing software or clearinghouse experience

Technical knowledge:

  • Working knowledge of all Microsoft Office applications, Outlook, Skype

  • Thin Client, Mobius, WebEx,

This position is located in our NYC office. Travel required within New York City boroughs. Occasional travel to headquarters in Albany, NY area.

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA NY New York - 54 W 39th St (NYS005)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.