The Jewish Board Performance Improvement Coordinator in New York, New York

POSITION OVERVIEW:
Under the direction of the Quality Improvement Manager, the Performance Improvement Coordinator is responsible for supporting the agency’s performance management and measurement practices, including project implementation and training of regulatory/oversight deliverables, collaborating with programs in evaluation of practice and outcomes, and developing systems and training staff for improved practice and quality improvement activities/initiatives.

KEY ESSENTIAL FUNCTIONS:
* Supports agency’s performance measurement and improvement practices through collaborative work with programs, including facilitating division and program-level use of tools that measure service delivery quality and client outcomes, supporting performance and quality improvement projects, and collaborating with programs to develop processes to address needed corrective actions
* Supports the agency’ s incident management practices, including managing the electronic incident reporting system, providing agency-wide training around incident reporting and review practices, conducting investigations and case reviews after adverse events and leading incident analysis discussions with programs as needed; assists with the agency’s Incident Review Committee(s)
* Coordinates the completion of regulatory mandated projects and supports the use of regulatory systems, organizing training activities as needed
* Participates in Quality Improvement projects, including agency-wide case record reviews, client satisfaction surveys, program evaluations and accreditation activities
* Supports executive administration, including the Corporate Compliance Officer, Chief of Clinical and Medical Services and Corporate Counsel, in relevant projects

ADDITIONAL FUNCTIONS MAY INCLUDE:
* Participates in Quality Improvement projects in collaboratio n with training and quality outcomes staff to support agency-wide best practice initiatives
* Participates in other quality management and quality improvement activities
* Other relevant tasks, as assigned

EDUCATIONAL / TRAINING REQUIRED:
* BA preferred with background, experience in related field (i.e. Nursing, CASAC, Public Health, Public Administration, Social Work)
* Strong interpersonal and verbal communication skills, ability to engage staff at all levels of responsibility
* Superb project management and organizational skill along with an ability to work independently is necessary
* Excellent writing, presentation, listening and problem solving skills
* Experience in a not-for-profit or social service setting

COMPUTER SKILLS REQUIRED:
* Strong computer skills, Proficient in Word, Excel

COMMUNICATION SKILLS:
* Ability to artic ulate the Agency’s philosophy, mission and goals to a varied audience.
* Ability to interact with Board Members, Executive and Senior Leadership, Program Leadership, Program Staff, Recipients of Service and their family members.
* Ability to write reports, business correspondence and procedures for a wide audience.
* Ability to lead ad-hoc task forces and meetings, which may include all levels of management and employees.
* Ability to effectively present information
* Ability to recognize the need for confidentiality of information and to maintain such confidences.

VISUAL AND MANUAL DEXIERITY:
* Regularly required to speak clearly and hear the spoken word well.
* Regularly required to physically operate routine office equipment such as telephones, computers, etc.
* Regularly required to travel to sites in and outside the Agency using customary modes of public or private transportation.
* Reg ularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.

WORK ENVIRONMENT / PHYSICAL EFFORT
* Noise level is consistent with levels usually present in an office, education, rehabilitation, industrial, workshop or health related environment.
* Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment.