Kforce IT Manager -Server/ ITIL- Vendor Management - SLA in New York, New York

Kforce is working with a prestigious firm, global based, located in New York, New York (NY). This opportunity is paying a competitive package including great benefits and a bonus. Summary: The firm is seeking an IT Manager to manage a small team. This is hands-on leadership role. The Manager of Information Technology Operations will direct and oversee all technical operations and performance management of mission critical enterprise systems and networks technologies. The Operations group performs all the operations to keep the technology environment operating. Additionally, incumbent should have vendor management or process management experience. They need someone who will manage the outsourced vendor, someone who is ITIL certified would be ideal and understands SLA and vendor management in addition to technical competencies. This is hands-on leadership role. They are responsible to oversee the operational health of each technology area. These responsibilities include event management, monitoring and alerting, patching, scanning, hardening, allocating technical resources and bandwidth (capacity and availability management, etc. This group is also responsible for problem management activities.Essential Functions:

  • Manage and set priorities for the operations of all technology infrastructure systems, including physical & virtual servers, networking, storage, database systems and physical infrastructure

  • Manage the workflow of various monitoring and alerting technology infrastructure systems

  • Develop policies and procedures for monitoring and alerting of technology infrastructure system and networks

  • Manage operational costs while continually improving performance for price metrics in accordance with technology advancements and operations

  • Assist with the operating and maintaining of technology infrastructure security measures

  • Direct and manage a team of technology professionals

  • Bachelor's degree in Computer Science or related field or equivalent work related experience

  • They need someone who will manage the outsourced vendor

  • Someone who is ITIL certified is preferred and understands SLA and vendor management in addition to technical competencies

  • 10 years Information Technology experience

  • Ten (10) years in an IT (e.g., Server, Network) role

  • Five (5) years' experience in a IT management role

  • Strong teaming, relationship management and change management skills

  • Strong working and technical knowledge of systems administration, networking, systems and network security

  • Strong in-depth knowledge of system and network and datacenter operations

  • Strong in-depth knowledge of VMware, Citrix, Windows Server, Active Directory, Exchange

  • Strong in-depth knowledge of LAN, WAN, Voice, Wireless and firewall technologies

  • Experience leading a team of technicians and analysts

  • Two or more of the following Microsoft Certified Systems Administrator (MCSA), Citrix Certified Associate (CCA), VMWare Certified Professional (VCP), Cisco Certified Network Associate (CCNA)

  • Effectively communicate and foster relationships with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities

  • Key requirements for this role: incumbent should have vendor management or process management experience

  • Additionally, they need someone who will manage the outsourced vendor, someone who is ITIL certified would be ideal and understands SLA and vendor management in addition to technical competencies

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:YearsMinimum Compensation:130000.00Maximum Compensation:155000.00