The RealReal Fashion Valuation Manager in New York, New York

This position will report to the Sr. Manager, Valuations Team. Key areas of responsibility include facilitating client facing appointments within The RealReal’s first retail store and helping to build an innovative retail experience connecting customers with experts and educating customers about the differentiators and services of The RealReal. The Valuation Manager should have an entrepreneurial spirit and, as an expert, constantly be striving to build upon your own knowledge as well as teach customers and consignors about your expertise.

Responsibilities

• Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace

• Conduct real-time valuations and authentication for fashion items, using a wide array of industry specific tools

• Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office

• Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams

• Accountable for the sell thru and velocity of product they have priced personally

• Accountable for the conversion rate of appointments to consignments

• Work with Store Manager to understand customer needs and stay current with in-store operations

• Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team

Requirements

Skills and Abilities

• Passion for delivering a luxury experience each and every day

• Available to work retail-hours and weekends based on needs of the Luxury Consignment Office

• Open to regional travel per sister office needs and local satellite events

• Fashion identification experience along with pricing expertise

• Polished, professional presentation skills

• A high degree of business acumen, sophistication, and the ability to quickly establish trust with consignors

• Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected

• Effective communicator (both verbal and written)

• Demonstrates the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.

• Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes

Qualifications

• Bachelor's degree from accredited college or university

• 5+ years experience understanding and delivering values for fashion items

• 2-5 years experience working in the luxury space in a customer facing role

• Sales experience encouraged

• Team player able to work effectively and collaboratively across all departments to meet goals and deadlines