Anthem Director Workforce Management-Service Operations - 129499 in New York, New York
/ Your Talent. Our Vision. / At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care .
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Responsible for directing the real-time scheduling and forecasting operations of multiple provider areas in different locations. Oversees the achievement of maximum efficiency of productivity for all provider areas nationally. Primary duties may include, but are not limited to: * Ensures service levels, quality, productivity, and inventory management goals are met across all provider areas, including achievement of all related performance guarantees.
Develops and maintains centralized scheduling processes and guidelines across all provider areas.
Sponsors continuous work process improvement efforts.
Ensures effective forecasting, data analysis, resource optimization, capacity planning, staffing models, scheduling and inventory management.
Ensures that effective technology solutions are utilized consistently across all provider areas.
Coordinates cross-functional capacity planning and resource optimization efforts.
Oversees project and process work, partnering with all operational areas.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires a BS/BA in business, statistics or a related field; 4 years of experience in a multi-skilled call center, claims and/or provider data environment; 7 years of operations management experience including forecasting, scheduling and real-time operations management; or any combination of education and experience, which would provide an equivalent background.
/ Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran. /
Job Reporting & Data Analysis
Title: Director Workforce Management-Service Operations - 129499
Location: NY-New York
Requisition ID: 129499