Verizon Digital User Experience Specialist in New York, New York
What you’ll be doing...
The Consumer and Mass Business Digital Engagement Team manages the digital customer experience for new and existing Fios and High Speed Internet customers across all digital channels including desktop, mobile, chat, forums, and mobile apps.
The Digital Engagement team at Verizon is hiring for a Digital User Experience Lead to play a leading role in developing and expanding the Digital Support experience. This employee would be responsible for the overall look and feel of the Fios digital support experience. He/she would leverage UX research and best-in-class support experiences to drive IT and design teams in creating a consistent and best-in-class support experience for Fios customers.
This role will work closely with other teams including IT, Analytics, Business Transformation, Call Center, Legal, Testing and the rest of the Digital team to expand the usage of Support content and tools.
This position will require strengths in:
UI/UX strategy and development
Lead the overall UI/UX discipline for Digital Support by aligning design and IT teams to strategy
Lead the development of Digital Support content pages
Manage the development and strategic roadmap for the Contact Us page
Work with mobile team to develop mobile-specific digital support experience
Manage the day-to-day operations for large-scale content overhaul
Present daily/weekly/monthly metrics to teams and executives
What we’re looking for...
What you’ll have
Bachelor’s degree or 4 or more years of work experience.
Minimum 4 or more years’ experience with digital/mobile project management
Minimum 4 or more years’ experience with digital/mobile strategy and development
Minimum 4 or more years’ experience with digital metrics
Even better if you have
Ability to forge strong relationships with both IT (web, ops, development, etc.) and business (PLM, Marketing, Metrics, Legal, Testing, etc.) teams
Demonstrated collaborative and consensus building strengths
Outstanding analytical skills and problem solving skills
Demonstrated team player and leader who can effectively handle multiple priorities simultaneously
Strong communication (verbal/written) skills, with an ability to manage internal and external relationships up to senior levels of management.
Expert in storytelling and presenting