Milbank, Tweed, Hadley & McCloy LLP Deskside Support/AV Specialist in New York, New York

Job Description:
Office: New York
FLSA Status: Non-Exempt
Hours: Monday-Friday, 9:30 AM to 5:30 PM
Essential Duties & Responsibilities:
Reporting to the Technical Network and Voice Manager, the Deskside Support/AV Specialist provides onsite technical support to firm attorneys, staff, and visitors in the resolution of computer software, hardware, mobile device, telephony, multimedia, printing, and connectivity problems. Configures and installs new or replacement computing systems, mobile devices, printers, telephone systems, and other technology tools. Provides daily and after-hours network, computer operations, and telephony support as necessary, both for planned and unplanned occurrences. Supports meeting-related data connectivity, including setup & support of Audio Visual (AV) systems including video conference, audio conference, and presentation systems necessary to ensure successful delivery of AV services for the firm s attorneys, staff, and visitors. Advocates the firm s technology best practices to attorneys and staff based on what is identified by other members of IT Department and other Administrative Support groups, to ensure that attorneys, staff, and firm visitors, can work efficiently and productively, with the highest customer satisfaction. Primary responsibilities include:
* Provides multimedia meeting support as necessary for Audio Visual (AV) systems including video conference, audio conference, and presentation systems necessary to ensure successful delivery of AV services for the firm s attorneys
* Provides onsite and remote (email, voice, chat, web share) customer support for all network-based, computer-based, and mobile device-based applications and hardware
* Support firm visitors in their ability to utilize technology enabled for them by the firm, including: wireless guest network connectivity, guest printing, and setup of non-firm systems in conjunction with their work with firm personnel
* Configures and installs new or replacement PC's, mobile devices, printers , telephone systems, and other technology tools
* Displays professionalism, quality service and a can do attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person. Willing to learn new technologies and expand horizon. Ability to multi-task and adapt to changes quickly
* Maintain a record of all equipment used by the end user when working in a conference room, i.e: Laptop, Projectors, Video Conferencing Equipment, etc
* Conduct onsite user and administrative training to customers on the operation of telephones, mobile devices and remote access
* Assumes additional responsibilities as assigned, including performing project-related work
* Able to perform moves, adds and changes on the Avaya phone system
Education and Experience:
* High School diploma required; a Bachelor's degree in related field strongly preferred
* Five (5) years of experience in relevant technology and business skills required
* Exceptional customer service attitude, skills, and sense of urgency
* Excellent interpersonal skills, as necessary to work effectively with people at all levels of an organization
* Able to effectively work and communicate in a team environment
* Strong conceptual knowledge of computer software & hardware and mobile device software & hardware configurations support, including software applications
* Demonstrated ability to effectively use computer and mobile-based software, operating systems, and hardware
* Exceptional oral and written communication skills as necessary to translate complex technical information to a non-technical audience. Clear articulation of activity, solutions, and business needs in electronic format, including email, IM, and desktop video
* Excellent documentation skills for keeping track of internal systems
* Experience with Cisco Video Conference Systems
* Experience working with Cisco Acano Collaboration Systems
* Avaya Phone System Familiarity
* Microsoft Visio
* Familiar with SIP, H.323, G.729, G.711and QOS
To Apply:
Please submit your cover letter, resume and salary requirements to Elizabeth Abrego, Administrative Recruiter at [email protected]. Women, minorities, individuals with disabilities and veterans are encouraged to apply.
Milbank is an Equal Opportunity/Affirmative Action Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. We value diversity and are firmly committed to a policy of non-discrimination, on the basis of actual or perceived age, race, color, religion, disability, marital status, pregnancy, national origin and citizenship, gender, gender identity and expression, sexual orientation, veteran status, creed, genetic predisposition, carrier status or any other classification protected by law. Our policy of equal opportunity applies to recruiting, hiring, placement, training, compensation, and all other terms of employment.

Employer's Job# 796bdb060209d5060d0f092ae98cbc1d
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