Willis Towers Watson Client Services Specialist in New York, New York

Client Services Specialist in New York, NY at Willis Towers Watson

Date Posted: 9/5/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location: New York, NY

  • Experience: At least 5 year(s)

  • Date Posted: 9/5/2017

Job Description

Job Title: Client Services Specialist - Property & Casualty

Location: New York, NY

The Company

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Corporate risk and broking

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

The Role

The Client Services Specialist interacts with Willis Towers Watson clients and carriers in meeting and exceeding the ongoing insurance and risk management needs of our customers. Essential duties include but are not limited to:

  • Working with a construction clients and Willis Towers Watson construction colleagues in a team environment focused on delivering customer satisfaction in all areas

  • Serving as an assertive advocate for Willis Towers Watson clients

  • Providing day-to-day service to clients via telephone and email to ensure their needs are appropriately met

  • Some face to face client relationships

  • Maintaining quality service plans, open item reports, policy expiration/renewal tracking and completion

  • Collecting exposure information for renewals

  • Completing policy reviews and overseeing correction process

  • Managing the invoicing and certificate processes

  • Requesting, tracking and processing audits and endorsements

Job Requirements


  • BA/BS degree preferred

  • 5+ years of professional experience working with large, complex commercial P & C insurance clients

  • Ability to operate as an individual contributor within a team framework

  • Solid insurance brokerage, account management, and servicing skills

  • Effective analysis, problem solving and communication skills

  • Holds a valid State license

  • Advanced knowledge of Microsoft office products a must, including the ability to do pivot tables in Excel

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

At Willis Towers Watson, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the office where the position is located for further assistance. If you need an accommodation to interview for a position or at any stage of the recruiting process, please contact your recruiter.

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, marital status, sexual orientation, age, disability, veteran status, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation.

We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.