TransPerfect Client Services Representative in New York, New York

Summary:

TransPerfect is seeking outstanding and diverse candidates for a Client Services role to help our clients operate more effectively in the global marketplace. As a successful Client Services Representative (CSR) candidate you will have an interest in pursuing a career in technology customer service, project management, and/or production. If you think you have what it takes to join the most enthusiastic and client-focused team in industry, drop us a line. If you have a sense of urgency, a passion for client service, and a desire to help the world's leading global firms conduct business more effectively, TransPerfect Life Sciences could be the place for you. We'd love to hear from you!

Responsibilities:

  • Provides 24/7 helpdesk support for clients and their users on the TransCEND Virtual Data Room and TransPort Translation web applications

  • Provides phone support for users calling the support phone line

  • Responsible for managing the individual projects on the TransPerfect Interactive applications

  • Works with site administrators in the creation of the site and training end users on using the application

  • Work as part of a global support team with staff located in New York, London and Tokyo

  • Responsible for performing User Acceptance Testing (UAT) of application new features/functions

About You:

As a CSR you are a:

  • Creative thinker – You are curious and unafraid to ask questions

  • Hard worker – You are industrious and diligent in everything you do

  • Innovator – You are willing to initiate changes and introduce new ideas

Your Experience Includes:

  • Minimum Bachelor’s degree

  • Experience in customer service

  • Superior written and spoken communication skills in English

  • Proficiency in Microsoft Office (Word, Excel, Outlook) and Windows Operating systems

  • Ability to quickly and effectively learn to support TransPerfect Interactive’s web-based applications

About Us:

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

TransPerfect Life Sciences Solutions has helped life sciences companies conduct clinical development and commercialize products on a global scale. We bring that same level of expertise to our secure, web-based e-clinical solution, Trial Interactive. Trial Interactive enables life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens. With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information on the Trial Interactive, please visit our website at www.trialinteractive.com.

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ID: 2017-8878

External Company Name: TransPerfect Translations

External Company URL: http://www.transperfect.com/