NBC Universal Client Services Analyst (CSA) in New York, New York

Job Number 36854BR

Job Title Client Services Analyst (CSA)

Business Segment Operations & Technical Services

Sub-Business Rockefeller Center Ops

Posting Category Facilities

About Us NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Career Level Experienced

Country United States

State/Province New York

City New York


The Facilities Customer Service Associate (CSA) is focused on supporting corporate groups and will be responsible for Facilities-related projects, work space issues, storage, and design. Additionally the role will be responsible for space planning and special projects as assigned.

The CSA role will be responsible for the following:

Coordinate all communications between the Facilities department team and NBCU business units based at 30 Rockefeller Plaza and other NYC/NJ based NBCU locations.

Partner with functional Facilities leaders to provide the highest level of service to NBCU Corporate Divisions.

Work closely with Facilities Space Planning team to maximized real estate asset utilization by coordinating the sharing of space among different business units.

Proactively identify and implement efficient space utilization.

Work as the liaison between Facilities project leadership and the business units on all construction projects.

Work closely with NBCU Help Desk and direct trades to complete daily tasks.

Partner closely with clients to accommodate move requests, coordinating these activities with the appropriate management and staff functions at our various locations.

Ensure upkeep of accurate floor plans.

Ensure Fire Life Safety code requirements.

Build and maintain relationships across the company.

Proactively engage in space planning activities and identify strategic opportunities for internal clients.


Bachelor’s Degree in Communications, marketing, or related field.

Desired 1-3 years Facility Management experience.

Demonstrated analytical background.

Demonstrated ability to prepare and present ideas to clients.

Demonstrated ability to successfully manage client communications, multiple projects and problem solve.

Ability to multi-task in a fast-paced environment.

Must possess excellent communication and interpersonal skills.

Ability to effectively interact with all levels of an organization and management and ability to build external networks.

Interested candidates must submit a resume to be considered.

Willingness to work on weekends with short notice.

Must be willing to work in New York.

Desired Characteristics

Project management design and construction budgeting experience is a plus.

Strong ability to abstract and interpret lease language.

Self-starter; demonstrates initiative.

Ability to analyze and present results in Excel and/or PowerPoint as needed.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.