AIG Casualty Specialist III in New York, New York
Casualty Specialist III
- Job ID #:
- Functional Area:
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- Employment Type:
Full Time - Permanent
- Education Preferred:
Bachelors Degree (or equivalent)
- Relocation Provided:
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The role of an AIG Casualty Adjuster III is to investigate, evaluate and resolve Commercial General Liability and Auto Liability claims. Provides exceptional customer service and commitment to bring assigned cases to a timely, proper resolution. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Assigned claims typically consists of moderate to complex litigated and non-litigated losses. Travel may be necessary as required for internal and external meetings, trials, mediations and settlement conferences.
Performance Objectives• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance to regulatory and company standards.• Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.• Comply with all statutory and regulatory requirements in all applicable jurisdictions.• Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.• Communicates effectively with internal and external customers on claims and account issues.• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.• Effectively manage complex litigated cases while ensuring timely and cost effective outcomes.• Prepare Large Loss reports and maintain ongoing claim updates.
• Bachelors’ degree or equivalent work experience.• 7 years previous auto or general liability claim experience preferred.• Extensive understanding of claim litigation process.• Excellent verbal and written communication skills.• Excellent customer service skills.• Analytical with good decision making skills.• Strong organizational skills and detail oriented.• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
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