Global Brands Group Assistant, Sales Operations - Footwear (Jimlar) in New York, New York
Responds to all customer questions via telephone and written correspondence.
Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders.
Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address customer needs.
Provides all internal and external customers with requested information and maintains proper backup information.
Must have a positive, dynamic attitude and the ability to interact professionally with others.
Must build excellent relationships with accounts and have the ability to multi-task.
Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.
Work with house sales representatives to ensure proper sales order management and order creation.
Report and analyze delivery and order fulfillment issues to sales and buying teams.
Oversee implementation of compliance standards and maintain/build relationships with the customer’s compliance department.
Excellent organizational skills and the ability to multi-task.
Exceptional verbal and written communication skills.
Extremely strong attention to detail.
Self-Starter with excellent interpersonal and communication skills.
Highly developed sense of integrity and commitment to outstanding customer satisfaction.
Self-Motivated and willing to think outside the box and strive for excellence.
Computing, MS Office and keyboarding skills.
Strong communication skills, including active listening.
Basic written communication skills to record client activity in our database.
EDI experience a plus.
GBG USA Inc. is an Equal Opportunity Employer
External Company Name: Global Brands Group
External Company URL: http://www.globalbrandsgroup.com/