Global Brands Group Assistant, Sales Operations - Footwear (Jimlar) in New York, New York

  • Responds to all customer questions via telephone and written correspondence.

  • Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders.

  • Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address customer needs.

  • Provides all internal and external customers with requested information and maintains proper backup information.

  • Must have a positive, dynamic attitude and the ability to interact professionally with others.

  • Must build excellent relationships with accounts and have the ability to multi-task.

  • Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.

  • Work with house sales representatives to ensure proper sales order management and order creation.

  • Report and analyze delivery and order fulfillment issues to sales and buying teams.

  • Oversee implementation of compliance standards and maintain/build relationships with the customer’s compliance department.

  • Excellent organizational skills and the ability to multi-task.

  • Exceptional verbal and written communication skills.

  • Extremely strong attention to detail.

  • Self-Starter with excellent interpersonal and communication skills.

  • Highly developed sense of integrity and commitment to outstanding customer satisfaction.

  • Self-Motivated and willing to think outside the box and strive for excellence.

  • Computing, MS Office and keyboarding skills.

  • Strong communication skills, including active listening.

  • Basic written communication skills to record client activity in our database.

  • EDI experience a plus.

GBG USA Inc. is an Equal Opportunity Employer

Division: Jimlar

External Company Name: Global Brands Group

External Company URL: http://www.globalbrandsgroup.com/