CyberCoders Associate Support Engineer in New York City, New York
Associate Support Engineer Associate Support Engineer - Skills Required - Linux, PostgreSQL, SQL
If you are an Associate Support Engineer with experience, please read on!
Located in the heart of NYC, we are a premier technology solutions provider with unparalleled expertise in Big Data Solutions. Working with top brands like Disney, Virgin Air, and MorganStanley, we pride ourselves on helping companies leverage their most important asset: their data!
We are looking for Associate Support Engineer to join our team. If this is you, please apply today!
Top Reasons to Work with Us
HUGE opportunity for career growth!
join a leading big data solutions provider in NYC!
What You Will Be Doing
Communicate clearly and precisely with internal customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Maintain ownership of cases until resolution, drive other teams as needed and set customer expectations
Perform problem characterization, reproduction, diagnosis, and root cause analysis
Work with Services and Engineering personnel to resolve product issues or escalating as necessary
-Configure customer systems to meet requirements
Author Knowledge Base Articles / Technical Notes
File enhancement requests and work with product management to translate business needs to product requirements
-Meet individual case management, SLA, and C-Sat goals
What You Need for this Position
Postgres, MySQL a plus
Proven working experience with databases
Familiar with Linux and Linux commands
Hands-on experience with database standards and end user applications
Excellent knowledge of data backup, recovery, security, integrity and SQL
Familiarity with database design, documentation, and coding
Previous experience with DBA case tools (frontend/backend) and third party tools
Familiarity with programming languages API
Problem solving skills and ability to think algorithmically
BS degree in a computer discipline or relevant certification
1-5 years of engineering experience
Ability to relocate or live in the New York City area.
What's In It for You
So, if you are an Associate Support Engineer with experience, please apply today!
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Associate Support Engineer NY-New York City JK5-1400993