JetBlue Airways Corp. Manager System Operations Training in Long Island City, New York

Position Expectations
Manager System Operations Training
Position Summary
The Manager is responsible for the development, coordination, and implementation of training programs that support Crewmembers working in System Operations, Crew Services and Dispatch departments, including the implementation of an Advanced Qualification Program (AQP) for Dispatchers. The Manager is also responsible for partnering with operational counterparts in System Operations, Crew Services and Dispatch to ensure training requirements are successfully met.
Essential Responsibilities
Coordinates the development and review of training curriculum for all System Operations, Crew Services and Dispatch Crewmembers
Defines and determines training needs in accordance with Company and regulatory requirements
Partners with operational counterparts to ensure alignment in training needs
Partners with various JBU teams, including Learning Design, Safety Management System/AQP, and Assessment/Measurement/Evaluation
Responsible for the quality of training provided
Approves all System Operations, Crew Services and Dispatch training curriculum
Evaluates and approves instructors and material presented
Partners with the System Operations Center (SOC) leadership and IT in the implementation of training for new technologies and tools for SOC Crewmembers
Responsible for the accuracy of training records, where applicable
Takes a significant role in the development of crewmembers to support the engagement, growth, and goal achievement
Coordinates with other JBU college managers ensuring standardization, quality and consistency of training programs
Stays current on educational trends and works to update and improve professional and business knowledge, skills and attitude
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
Five (5) years Part 121 airline operations experience
Five (5) years leadership experience with performance management, professional development, or organizational development
Excellent verbal and written communications skills
Excellent interpersonal skills
Occasional overnight travel (20%)
Available for occasional overnight travel (30%)
Proficient with Microsoft Office Suite
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Bachelor degree any field
Possesses or working towards obtaining FAA Dispatch certificate
JetBlue Dispatch qualification
Three (3) years experience working with regulatory requirements
Three (3) years of instructor experience
Excellent managerial and supervisory skills with the ability to effectively delegate
In depth knowledge of Part 121 Dispatch and Flight/Inflight Scheduling Federal Aviation Regulations
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue s Safety Management System
Promote JetBlue s #1 value of safety as a Safety Ambassador, supporting JetBlue s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue s safety performance metric goals and understand how they relate to their duties and responsibilities
Computer and other office equipment
Work Environment:
Normal Office Environment
Airports Environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employer's Job# 33208
Please visit job URL for more information about this opening and to view EOE statement.