Common Ground Team Leader - Street to Home Brooklyn/Queens in Brooklyn, New York

Job Description:

The Outreach Team Leader (OTL) works with street homeless individuals living in Brooklyn and Queens. S/he will supervise a team of five Housing Advocates, including weekly supervision/meetings, performance planning, and scheduling. The OTL will conduct street outreach, engaging individuals to determine homelessness history, services needed and appropriate placement options. The OTL will be responsible for gaining a holistic understanding of the homeless population in their respective catchment areas and will work in collaboration with the community director and other relevant parties to implement appropriate housing and service solutions. The OTL will be responsible for the outreach activities and operations during their respective shift and will be responsible for ensuring that all required reporting, paperwork, procedures and protocols are followed. The OTL will work with a partner and spend most of the shift in an automobile. The incumbent will respond to community concerns; oversee Code Red/Blue alerts; identify new hotspots/encampments and work to eradicate existing hotspots/encampments; liaise with partner agencies and collaborate with fellow program supervisory staff; and complete necessary reports and documentation. The OTL will primarily work in one of the two catchment areas. Outreach is staffed seven says per week, 24 hours per day. Shifts are broken into three time frames; Midnight-8am, 8am-4pm, 4pm-Midnight.


  • Provide leadership and supervision to Outreach Housing Advocates
  • Collaborate with program supervisory staff to meet program goals
  • Conduct outreach, engaging and assessing street homeless adults
  • Respond to community concerns, including 311 calls and encampment engagement
  • Oversee and participate in Code Blue/Red Alerts
  • Coordinate delivery of care with other agencies
  • Ensures completion of required documentation, including reports and data entry
  • Performs other related duties as assigned MINIMUM QUALIFICATIONS:

  • Minimum 5 yrs. experience working with homeless or disabled populations, and minimum 3 yrs. of supervisory experience

  • Excellent clinical and assessment skills, creative, person centered problem solving, ability to delegate and motivate. Ability to communicate and work with diverse populations. Detailed oriented and can manage team tasks
  • Masters Degree preferred
  • Microsoft Office and Outlook required. Excel, PowerPoint and Access preferred
  • Bi/Multi-lingual preferred


Job Title: Team Leader - Street to Home Brooklyn/Queens

Job Type: Full-Time

Location: Brooklyn, NY

Post Date: 06/30/2017