TAD PGS, Inc. Service Coordinator in Bronx, New York

Service Coordinator

Category: Administrative/Clerical


TAD PGS, INC. is currently seeking aService Coordinatorfor one of our clients in Bronx, New York.

Pay Rate:$15.38-15.83/hr

Company Description:

For 40 years, our client has partnered with state, federal and local governments to provide critical health and human service programs to a diverse array of communities. They leverage their extensive experience and strong commitment to ethics to provide high quality services and solutions. With a passion for public service, their staff of approximately 16,000 employees is dedicated to providing innovative programs that improve the quality of life around the globe.

Job Overview:

Career Compass is the intake program for the New York City Career Pathways Programs. Service Coordinators assigned to Career Compass will conduct assessments of the individual participants, develop a service plan and refers to HRA approved programs that meet the interest and skill level of the participant. Participants will be assigned to Career Compass for an average of 4 weeks.

Primary Responsibilities:

  • Complete assessment, including TABE and skills inventory, develop a service plan with the participant and transfer to appropriate HRA approved program

  • Develop working relationships with customers and monitor engagement and process

  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility

  • Conduct workshops and other training related services for customers

  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the process, ranging from enrollment through transfer

  • Assist customers to acquire services that facilitate program goals (e.g educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)

  • Follow up with customers to ensure that their needs are met and questions and concerns are resolved

  • Interact with other team members to provide expertise and assistance in resolving participant issues

  • Maintain accurate and timely case notes on all customer contacts and document activities.

  • Share information about outreach and engagement efforts with project staff

  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the provider

  • Perform other duties as may be assigned by leadership

Basic Hiring Criteria:

  • GED or HS Diploma is required

  • Associates degree from an accredited college or university and one year’s experience preferred.

  • One year experience in case management or employment service program.

Desired Qualifications:

  • Demonstrate initiative, independent judgment, discretion and decision making and effective motivational skills.

  • Demonstrate intermediate level knowledge and experience with personal computer and related software applications to include MS Office, PowerPoint and the Internet.

  • Excellent organizational, interpersonal, written, listening and verbal communication skills.

  • Must be able to perform comfortably in a fast-paced, deadline-oriented work environment with continuous change, as a team member and independently.

  • Bilingual Spanish speaking preferred.

Location Bronx , NY

Minimum Experience (yrs): 1

Required Education: H.S. diploma or equivalent


Recruiter Contact Info:

Recruiter Name: Terry Bentley

Recruiter Email: terry.s.bentley@adeccona.com

Recruiter Phone:

Company Info:

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.